Terms & Conditions

These Terms & Conditions set out the basis on which Acharya's Automotives provides garage services, used car sales, vehicle inspections and related work to our customers. Please read them carefully before instructing us to carry out any work or purchasing a vehicle from us.

By asking us to carry out work on your vehicle, purchasing a used car from us, requesting a 120-point check, or otherwise using our services, you agree to these Terms & Conditions.

1. About These Terms

These Terms & Conditions apply to all work carried out by Acharya's Automotives of 44 Rushton Road, Stoke-on-Trent, Staffordshire, ST6 2HP ("we", "us", "our") and to all vehicles, goods and services supplied by us.

Where you are a consumer, your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation apply and are not affected by these Terms. Nothing in these Terms is intended to exclude or limit any right you have that cannot lawfully be excluded.

Where you are a business, these Terms apply to the exclusion of any other terms you may seek to impose.

2. Definitions

• "We", "us", "our": Acharya's Automotives.
• "You", "your": the customer instructing us to carry out work or purchasing goods from us.
• "Vehicle": any car, van or other vehicle brought to us for work, inspection or sale.
• "Work": any service, repair, inspection, tyre fitting, wheel service, battery replacement or other task we carry out.
• "Estimate": an indicative price for work, subject to change if the scope of work changes.
• "Quote": a fixed price for specified work, valid for the period stated.

3. Our Services

We provide the following services from our workshop in Stoke-on-Trent:

• General car repairs and routine maintenance
• Servicing and oil changes
• Brake inspection, servicing and repair
• Battery testing, service and replacement
• Tyre fitting, puncture repair, wheel balancing and wheel alignment
• 120-point used car checks
• Sale of selected used cars

Roadside assistance and vehicle recovery are not currently available. These services are planned for future launch and are advertised as "coming soon" only. Nothing on our website constitutes an offer to provide these services until they are formally launched.

4. Estimates, Quotes & Pricing

All prices quoted are in pounds sterling (GBP) and include VAT where applicable, unless stated otherwise.

Estimates

Where we provide an estimate, it is an indication of the likely cost based on the information available at the time. If, during the course of work, we discover that the scope of work needs to change or additional faults are found, we will contact you for authorisation before proceeding. The final cost may therefore differ from the estimate.

Quotes

A quote is a fixed price for specified work, based on the vehicle being as described and no additional faults being discovered. A quote is valid for 14 days unless stated otherwise.

Diagnostic work

Diagnostic time may be chargeable even if you decide not to proceed with the recommended repair. We will tell you in advance if a diagnostic charge applies.

5. Bookings & Appointments

You can contact us by phone or WhatsApp on +44 7423 097405. Enquiry forms on our website prepare a message that opens in WhatsApp on your own device. Nothing is transmitted to us until you press send.

An enquiry sent through our website or WhatsApp is not a confirmed booking. Your booking is only confirmed once we reply and agree a date and time with you.

If you need to reschedule or cancel, please let us know as soon as possible so we can offer the slot to another customer.

6. Authorisation to Carry Out Work

By leaving your vehicle with us and instructing us to proceed, you confirm that:

• You are the owner of the vehicle, or you have the owner's authority to authorise the work.
• You have given us accurate information about the vehicle.
• You authorise us to carry out the work described in our estimate or quote.

We reserve the right to refuse work if we believe it would be unsafe, unlawful, or if we cannot reach an agreement with you about the scope and price.

7. Parts & Materials

Parts fitted by us may be:

• New original equipment manufacturer (OEM) parts
• New aftermarket parts of equivalent quality
• Reconditioned parts, where agreed with you in advance
• Used parts, where this is the most practical option and agreed with you in advance

Unless otherwise stated, all parts fitted by us are covered by the manufacturer's warranty. Where a part is supplied by you, we cannot accept responsibility for its quality or suitability, and any warranty on that part rests with your supplier.

Old parts removed during work will be disposed of unless you ask us to retain them at the time of booking.

8. Payment Terms

Payment is due in full before collection of your vehicle, unless we have agreed alternative terms in writing.

We accept payment by the methods available at our workshop. Payment card details are never stored by us.

If you fail to pay for work carried out, we reserve the right to retain your vehicle until payment is received in full, and to charge reasonable storage fees for the period of retention. This does not affect any other rights we may have.

9. Collection of Your Vehicle

Please collect your vehicle within 3 working days of being notified that work is complete, unless another arrangement has been agreed.

If your vehicle remains uncollected beyond this period, we reserve the right to charge a reasonable daily storage fee.

Vehicles will only be released to you or to someone you have authorised in writing. We may ask for identification.

10. Vehicle Storage

While your vehicle is in our care, we will take reasonable care of it. However, we are not liable for:

• Loss or damage caused by events beyond our reasonable control (including fire, flood, storm or theft).
• Loss or damage to personal items left in the vehicle.
• Loss of data stored in the vehicle's onboard systems.
• Pre-existing damage, wear or faults that were present when the vehicle arrived.

Vehicles left with us are not insured by us for loss or damage. Your own motor insurance remains responsible for the vehicle while it is in our care. Please remove all valuables before leaving your vehicle with us.

11. Used Car Sales

All used cars sold by us are second-hand vehicles and are sold with the age, mileage and condition disclosed at the point of sale.

Condition and descriptions

We describe each used car accurately and to the best of our knowledge. Any known faults, accident history or prior repairs are disclosed before sale. Where a vehicle is sold with a warranty, the terms of that warranty are set out in a separate document provided at the point of sale.

Your statutory rights

Under the Consumer Rights Act 2015, used cars sold by us must be:

• Of satisfactory quality: taking into account the vehicle's age, mileage and price.
• Fit for purpose: suitable for normal use as a car.
• As described: matching the description we gave you.

If a vehicle does not meet these standards, you may have the right to a repair, replacement or refund. Your statutory rights are not affected by any warranty offered.

Reporting a problem

If you believe there is a problem with a used car you have purchased from us, please contact us within 5 days of collection so we can investigate and resolve the matter quickly. We take every genuine concern seriously and will assess the vehicle within the framework of your statutory rights under the Consumer Rights Act 2015.

Change of mind

We do not accept returns or offer refunds for a change of mind. Once a used car sale is completed, the transaction is final unless the vehicle fails to meet the required standards under the Consumer Rights Act 2015.

Returns are only accepted where there is a genuine fault, the vehicle is not as described, or the vehicle is not of satisfactory quality. Where a genuine fault is confirmed, we will offer a repair, replacement or refund as required by law.

Fair wear and tear

Normal wear and tear items, including but not limited to tyres, brake pads, wiper blades, bulbs, batteries and clutch linings, are not covered by these rights where the wear is consistent with the age and mileage of the vehicle.

12. 120-Point Used Car Check

Our 120-point used car check is a visual inspection of a vehicle's condition at the time of the check. It is intended to give you additional information before you decide whether to buy.

What the check includes

• Visual inspection of major mechanical, electrical and body components.
• Assessment of tyres, brakes, suspension, steering, lights and fluid levels.
• Written findings provided to you after the inspection.

What the check does not include

• Dismantling of components or inspection of hidden areas.
• Detection of faults that are not visible without dismantling or diagnostic equipment.
• Any warranty or guarantee about the future reliability of the vehicle.
• Any assurance about the vehicle's history, mileage or ownership.

The 120-point check reflects the condition of the vehicle on the day it is inspected. We cannot be held responsible for faults that develop later, or for faults that were not visible at the time of inspection.

Where the vehicle is being sold by a third party, the check is provided to you as an independent inspection only. It does not create any liability on our part for the actions or omissions of the seller.

13. Warranty

Where a warranty is provided with a used car sale, the terms, cover and duration of that warranty are set out in a separate warranty document provided at the point of sale. In the event of any conflict between these Terms and the warranty document, the warranty document takes precedence in relation to warranty matters.

Warranties do not affect your statutory rights under the Consumer Rights Act 2015.

Common warranty exclusions typically include:

• Wear and tear items (tyres, brake pads, wipers, bulbs, clutch linings, etc.).
• Damage caused by accident, misuse, neglect or lack of servicing.
• Consequential loss (e.g. recovery, hire car, loss of earnings).
• Pre-existing faults disclosed at the time of sale.

Please read your warranty document carefully. If you have questions, contact us and we will explain the cover.

14. Part Exchange

We accept part exchange on used car purchases. Where a part exchange is agreed:

• The value of your part-exchange vehicle is agreed before the sale completes.
• You confirm that the part-exchange vehicle is your property, free from any outstanding finance, and that you have the right to sell it.
• You provide accurate information about the vehicle's condition, mileage and history.
• We reserve the right to adjust the agreed value if the vehicle's actual condition, mileage or history differs materially from what you described.

Where a part-exchange vehicle has outstanding finance, we may settle that finance as part of the transaction, with the amount deducted from the agreed part-exchange value.

15. Test Drives

Test drives of our used cars are available by arrangement. To take a test drive, you must:

• Hold a valid UK or recognised driving licence.
• Be at least 21 years of age (or as otherwise agreed).
• Provide proof of identity and address if requested.
• Confirm you hold valid motor insurance for the test drive, or that you are covered by our own insurance arrangement.

During a test drive you must not:

• Drive under the influence of alcohol, drugs or medication that affects your ability to drive.
• Drive outside the agreed route or purpose.
• Allow any other person to drive the vehicle.

You are responsible for any traffic offences and any damage caused during your test drive, subject to the terms of the applicable insurance.

16. Roadside Assistance & Recovery

Roadside assistance, towing and car recovery are not currently available from Acharya's Automotives. These services are planned for future launch and are shown on our website as "coming soon" only.

Nothing on our website or in these Terms constitutes an offer to provide these services until they have formally launched. If you require roadside assistance or recovery in the meantime, please contact an alternative provider.

17. Website Use & Enquiries

Our website is provided for information about our services and used car stock. Content is provided in good faith and may be updated or changed without notice.

Enquiry forms on our website open a message in WhatsApp on your own device. They do not store your data on our website and do not create a binding booking or contract. Any agreement is only made when we confirm it with you directly.

For details of how we handle your personal data, please see our Privacy Policy.

18. Our Liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be lawfully limited or excluded.

Subject to the above, and to the extent permitted by law:

• We are not liable for loss of earnings, loss of profit, loss of use, or any indirect or consequential loss.
• Where you are a consumer, our liability for any breach is limited to the price you paid for the goods or services in question.
• Where you are a business, our total liability is limited to the amount invoiced for the specific work giving rise to the claim.

We are not liable for delays or failures caused by events outside our reasonable control.

19. Your Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable legislation.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.

20. Complaints

We want every customer to be satisfied with our work. If you are unhappy with any aspect of our service, please contact us as soon as possible so we can put it right.

Contact us by phone or WhatsApp on +44 7423 097405 or email info@acharyasautomotives.co.uk.

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If we cannot resolve your complaint, you may be able to refer the matter to a relevant alternative dispute resolution provider or consumer advice service.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, our business, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.

The version of these Terms in force at the time you instruct us to carry out work, or at the time you purchase a vehicle from us, is the version that applies to that transaction.

22. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.

23. Contact Us

If you have any questions about these Terms & Conditions, please contact us: